Over the last two decades, the demand for natural gas has increased dramatically. However, without new pipeline capacity to deliver additional supplies to our region, demand has out-paced supply. Due to pipeline deliverability constraints, there is currently a moratorium on any new natural gas services in the communities of Amherst, Deerfield, Greenfield, Hadley, Hatfield, Montague, Sunderland and Whately. The Company cannot guarantee a customer they can open a gas account on the basis there is a gas service line and/or a gas meter at that location. Please check our Gas Availability for more details.

You can easily start a service, add a new service to your account,  cancel your current one or transfer it to a different address. If you prefer, you can also call us Monday through Friday between 8:00 a.m. and 5:00 p.m. at 800.292.5012.

Requests are evaluated on a case by case basis depending on the service territory. Please call our Customer Care Center at 800-292-5012 Monday through Friday from 8:00am to 5:00pm.